宿Your BPO Partner in Hotel Operations
An email at 2am. OTA messages in five languages. PMS entry after every booking. We take all of it. Your team keeps the guests.
We're not vendors. We're your long-term partner.
See Our ServicesServices
Start with one. Add the rest when you're ready. Everything fits the hotel you already run.
Your inbox, handled
Guests write at midnight, in five languages. We answer — email, Booking.com, Airbnb, LINE, reviews. Every message, pre-stay to post-stay.
Learn more →Your admin, done
Every booking sets off a chain of clicks: confirm, enter, update, invoice. Your staff runs it dozens of times a day. Hand it to us.
Learn more →Revenue, not just savings
A QR code in every room. Guides in the guest's language. Restaurant referrals and add-ons, charged to the room. This one makes you money.
Learn more →Service 01
Every guest message, answered by us.
A question from France at 2am. A Booking.com message about check-in. A LINE about luggage, in Chinese. We handle all of it — first reply to review response. We plug into the email and OTA dashboards you already use. Nothing changes on your side.
Service 02
The desk work behind every booking — done for you.
One booking looks small. Confirm it, type it into the PMS, update the channel manager. Now do that dozens of times a day, plus cancellations, changes, invoices, and group blocks. It eats your front desk's whole shift. We take the chain, booking to billing.
Service 03
This one doesn't cut costs. It makes money.
A QR code in every room opens your guide in the guest's language. Where to eat. What to book. How to get late checkout. Partner restaurants get diners; you get referral and add-on revenue, charged straight to the room. Fewer questions at the desk. Higher spend per guest.
How It Works
All three services run the same way. You keep your systems.
Your email, OTA dashboards, PMS. No migration. No new software to learn.
Sorting, drafting, data entry, updates. Around the clock, in minutes.
Your staff or our team reviews everything before it counts. Judgment stays human.
You see everything we handled. The longer we run your hotel, the better we fit it.
Why Hotel Mate
Less busywork makes better hosts. Better hosts make repeat guests. That's the whole model.
Faster replies, lighter workload, no new headcount. We do the execution. Your managers keep the decisions.
Guests get answers in minutes, in their own language, at any hour. A guest who feels understood comes back.
Nobody joins a hotel to copy-paste bookings. Give staff back the guest-facing work — the reason they took the job. That's how you keep them.
Results
We built these systems in education, consulting, and sales first. They now run every day in hotels, ryokan, and vacation rentals across Tokyo and Chiba.
"One session's input, three stakeholder outputs — automatically"
Automated post-session reports for tutors, parents, and students. Cut reporting time from 20 minutes to under 2 minutes per session.
Hotel application: One event (a guest request, an incident, a VIP arrival) automatically generates tailored information for front desk, housekeeping, management, and the guest.
"Automate the first screening so people focus on the best candidates"
Built candidate screening and ranked shortlists for an innovation consulting firm. Reduced first-pass screening time by 70%.
Hotel application: The same pipeline applies to hotel matching and triage — vendor selection, concierge recommendations, corporate sales.
"A partner that saves time and sharpens meeting prep"
Sales enablement platform automating speaker identification, meeting prep workflows, and post-call analysis with coaching feedback.
Hotel application: Directly applicable to corporate sales prep, customized event proposals, and front-desk upsell scripts.